| How long do I have to decide? You can try on your chosen styles in the privacy of your own home and be assured by our 14 day home approval. All items on this website are covered by our 12 month guarantee, this is in addition to your statutory rights. |
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How to return your goods? If for any reason you are unhappy with your order you can return items within 14 days of receiving them, just follow the instructions below: • Simply call your courier direct on the number outlined on your parcel. OR • Simply call us on 0844 556 3040, 8 am – 11pm, 7 days a week If however you are not within a courier area please follow the guidelines on your dispatch note enclosed with your order. You will automatically be reimbursed for any returned goods via your original method of payment. |
| Will it cost me anything to return unwanted goods? If you decide you do not want to keep any of the items you have ordered, they must be returned to us. Using our courier service, where available, will save you the expense of returning an item. We will match the direct cost of returning the goods against the handling and delivery charges, so there is no additional charge to you. |